Dec 15 2009

iPhone Service Woes: Who’s to Blame?

Outsiders might imagine that we iPhone users would have nothing to complain about. After all, we are the proud owners of perhaps the best cell phone available, made by a company that produces excellent, high-quality products. But people always find something to complain about, and for us, it’s cell phone service.

iPhone users often complain about the 3G network not being fast. My personal issue with the iPhone (and I’m still on the Edge network because my initial contract hasn’t expired) is having service drop out at random times–usually when I want to call or text someone.

Apparently, The New York Times is trying to pin all problems with iPhone’s poor service on Apple itself–and that’s just wrong. The problem here is not Apple; it’s AT&T.

The New York Times bases their assertion on the fact that AT&T allegedly has the best network around, with fast download speeds and good signal strength, according to reports. They also say that the iPhone’s cell radio hardware has many shortcomings. But neither of these assertions match consumers’ opinions.

AT&T has gotten poor ratings for customer satisfaction and average network speed.

Furthermore, there simply is no evidence that the iPhone’s hardware is at fault. After all, iPhone users in other countries do not complain about the problems we US users experience. Cell phone service in this country is very poor compared to other countries’ service. It’s time to place the blame for iPhone problems on AT&T, where it belongs.

Via Ars Technica.

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3 Comments on this post

Trackbacks

  1. Apple Blocks Certain iPhone Apps in China | NetbookBoards.com wrote:

    […] News Service, which publishes magazines like Macworld, Computerworld, and PC World, at least five iPhone apps relating to the Dalai Lama and the Uighur leader Rebiya Kadeer are unavailable in […]

    January 1st, 2010 at 8:39 pm
  2. Apple Approves Opera for iPhone | NetbookBoards.com wrote:

    […] it is the first alternative web browser for the iPhone. Opera Mini will help users where the AT&T network is most congested, like San Francisco and New […]

    April 12th, 2010 at 9:50 pm
  3. Apple Approves Opera for iPhone | Thatsmytech.com wrote:

    […] it is the first alternative web browser for the iPhone. Opera Mini will help users where the AT&T network is most congested, like San Francisco and New […]

    April 16th, 2010 at 9:58 pm

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