Jan 15 2010

Solving iPhone Problems: A Personal Anecdote

I received an iPhone 3GS for Christmas this season and I have been very satisfied with it so far. My previous phone was the first-generation iPhone, which I got right before the iPhone 3G came out. The new iPhone is amazingly fast (I love the 3G network) and has lots of space (32 GB) that I can fill with apps and music to my heart’s content.

Unfortunately, I started having a problem with my phone earlier this week. When I was using it, the screen would stop responding sometimes, and the only way to make it respond to touch again was to lock the phone and then unlock it. I uninstalled an app that I downloaded right before I started having the problem, but this did not help.

I went to my local AT&T store today, thinking that my phone had a huge hardware problem and I was going to have to get a new one. The person I spoke with told me otherwise: she said that my phone needed a simple reset. To reset an iPhone, you simply hold down the home button and the lock button simultaneously until the Apple logo appears on the screen. She also said that my problem was common for iPhone users, because we don’t restart our phones often enough.

So, iPhone users, be aware: it is beneficial to restart the iPhone about once a week. It is easier to leave it on all the time, but a simple restart now and then can stop strange problems like mine from developing.

Image via Apple.

2 Comments on this post

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  1. Next Generation of Touchscreens Ready For Pressure | NetbookBoards.com wrote:

    […] of the greatest effects of the widespread success of the iPhone was the introduction of the capacitive touchscreen to the masses. ┬áCapacitive screens gave us a […]

    January 30th, 2010 at 1:43 pm
  1. MleB said:

    Oh dear. Another Apple myth blown to bits and this time by an Apple employee.

    An Apple OS that freezes up? That benefits from a reboot? You mean, you can’t just leave it on forever and it will never grow unstable? Who’da thunk it?

    Of course, old school Macolytes will deny all of this on their usual ‘Support’ forums and blame the users for clearly trying to do something PC-like on their devices, as Apple devices never have issues (until Cupertino admits to it)….

    January 16th, 2010 at 9:44 am

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