BSOD From Latest Microsoft Security Update
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The security update from Microsoft released on Tuesday caused many Windows users to get the blue screen of death on their computers. Many users complained on a Windows 7 forum that they could not even boot up into safe mode without seeing the blue screen, and that the Microsoft help line was basically useless. Some solutions were posted on the forum that required the Windows installation CD, but that was of no help to those who had bought laptops with Windows pre-installed, and netbook owners who do not even have a CD-ROM drive on their devices.
Microsoft’s Jerry Bryant had this to say later on in a blog:
I am writing to let you know that we are aware that after installing the February security updates a limited number of users are experiencing issues restarting their computers. Our initial analysis suggests that the issue occurs after installing MS10-015 (KB977165). However, we have not confirmed that the issue is specific to MS10-015 or if it is an interoperability problem with another component or third-party software. Our teams are working to resolve this as quickly as possible. We also stopped offering this update through Windows Update as soon as we discovered the restart issues. However, those using enterprise deployment systems such as SMS or WSUS will still see and be able to deploy these packages(…)
While we work to address this issue, customers who choose not to install the update can implement the workaround outlined in the bulletin. CVE-2010-0232 was publicly disclosed and we previously issued Security Advisory 979682 in response. Customers can disable the NTVDM subsystem as a workaround and we have provided an automated method of doing that with a Microsoft Fix It that you can find here: http://support.microsoft.com/kb/979682.
Customers who are experiencing issues after installing any of our security updates can get help resolving the issues by either going to https://consumersecuritysupport.microsoft.com or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here: http://support.microsoft.com/common/international.aspx.
Users have reported they have been told by Microsoft that it will not release a fix for netbooks.