Feb 17 2010

Apple Acknowledges Defective MacBook Hard Drives

Apple has acknowledged that a small percentage of the hard drives used in MacBooks bought between May 2006 and December 2007 are defective. Unfortunately for users, this defect manifests itself in a hard drive failure: the affected laptops simply stop working and display a question mark on a file icon when they are turned on.

Luckily for these affected users, Apple has announced that they are eligible for a free replacement under a warranty extension. Apple is encouraging users with this frustrating problem to go to an Apple store or contact customer support for a replacement. Those who have already paid for repairs may be eligible for a refund.

Unfortunately, a hard drive replacement won’t bring back lost data (so please, please make sure you are backing up to an external hard drive or some other form of reliable backup). The new warranty extension extends either three years from purchase date or to August 15, 2010, whichever is longer.

Via PC World, image via Apple.

2 Comments on this post

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  1. Apple Acknowledges Defective MacBook Hard Drives | All Netbook News wrote:

    […] more from the original source: Apple Acknowledges Defective MacBook Hard Drives AKPC_IDS += "145,"; Share and […]

    February 19th, 2010 at 7:47 pm
  2. Apple Is High in Customer Service Survey | NetbookBoards.com wrote:

    […] Apple has been ranked third in BusinessWeek’s annual customer service survey. The only two companies that bested it were L.L. Bean and the banking company USAA. The nearest Apple competitor, Dell, ranked twenty places below Apple. […]

    February 22nd, 2010 at 11:41 pm

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